{"id":10,"date":"2024-01-31T13:34:25","date_gmt":"2024-01-31T13:34:25","guid":{"rendered":"https:\/\/micropower-india.com\/shop\/10-2\/"},"modified":"2026-01-13T12:48:43","modified_gmt":"2026-01-13T07:18:43","slug":"return-refund-warranty","status":"publish","type":"page","link":"https:\/\/micropower-india.com\/shop\/return-refund-warranty\/","title":{"rendered":"Return &amp; Refund Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Return Eligibility<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We accept returns only under the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product received is <strong>damaged during transit<\/strong><\/li>\n\n\n\n<li>The product received is <strong>defective due to manufacturing issues<\/strong><\/li>\n\n\n\n<li>The product received is <strong>incorrect or does not match the order placed<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Returns are <strong>not accepted<\/strong> for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customized or made-to-order SMPS units<\/li>\n\n\n\n<li>Products damaged due to misuse, incorrect installation, overloading, or electrical surges<\/li>\n\n\n\n<li>Normal wear and tear or cosmetic damage not affecting performance<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Return Request Timeline<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Any return request must be raised within <strong>24 hours of delivery<\/strong>.<\/li>\n\n\n\n<li>Requests raised after 24 hours will not be eligible for return or refund.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Return Request Process<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To initiate a return, customers must:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact our support team via email or phone within the eligible timeframe<\/li>\n\n\n\n<li>Share <strong>order details, issue description, and clear images\/videos<\/strong> of the product and packaging<\/li>\n\n\n\n<li>Wait for the <strong>return authorisation<\/strong> before sending the product back<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Unauthorized returns will not be accepted.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Return Conditions<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Products must be returned in <strong>original condition<\/strong>, unused, and with original packaging, accessories, and invoice.<\/li>\n\n\n\n<li>Returned items are subject to <strong>inspection and verification<\/strong> by our technical team.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Replacement Options<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Based on inspection results, we may offer:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Replacement of the product<\/strong><\/li>\n\n\n\n<li><strong>Repair under warranty<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The resolution method is decided at our discretion.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>&nbsp;No Refund Policies<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>There is no refund policy<br><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Return Shipping Charges<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the return is approved due to a <strong>manufacturing defect, transit damage, or wrong item supplied<\/strong>, return shipping will be borne by us.<\/li>\n\n\n\n<li>For all other approved returns, <strong>return shipping costs must be borne by the customer<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Cancellation Policy<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orders can be cancelled <strong>only before dispatch<\/strong>.<\/li>\n\n\n\n<li>Once the order is dispatched, cancellation requests will not be accepted.<\/li>\n\n\n\n<li>Customized or made-to-order products <strong>cannot be cancelled<\/strong> once the order is confirmed.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Non-Returnable Products<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The following items are non-returnable and non-refundable:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customized or specially configured SMPS units<\/li>\n\n\n\n<li>Products marked as <em>\u201cNon-Returnable\u201d<\/em> on the product page<\/li>\n\n\n\n<li>Bulk or OEM orders unless otherwise agreed in writing<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Limitation of Liability<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Our liability is limited to the <strong>value of the product purchased<\/strong>.<br>We are not responsible for indirect or consequential losses, including business downtime or loss of profits.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Policy Updates<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This Return &amp; Refund Policy may be updated periodically.<br>Any changes will apply only to future orders.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Contact Us<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For any queries related to warranty services or delivery timelines, please reach out to our support team.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&nbsp;<strong>Business Hours:<\/strong> Monday to Saturday | 10:00 AM \u2013 6:00 PM IST<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"420\" height=\"167\" src=\"https:\/\/micropower-india.com\/shop\/wp-content\/uploads\/2024\/01\/cropped-logo2.png\" alt=\"\" class=\"wp-image-6056\" style=\"width:204px;height:auto\" srcset=\"https:\/\/micropower-india.com\/shop\/wp-content\/uploads\/2024\/01\/cropped-logo2.png 420w, https:\/\/micropower-india.com\/shop\/wp-content\/uploads\/2024\/01\/cropped-logo2-300x119.png 300w, https:\/\/micropower-india.com\/shop\/wp-content\/uploads\/2024\/01\/cropped-logo2-150x60.png 150w\" sizes=\"(max-width: 420px) 100vw, 420px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Sanstar Microsystems Pvt. Ltd.<\/strong><br>Email: <a href=\"mailto:shopnow@micropower-india.com\" data-type=\"mailto\" data-id=\"mailto:shopnow@micropower-india.com\">shopnow@micropower-india.com<\/a><br>Phone: <strong><a href=\"https:\/\/wa.me\/9765557599\" data-type=\"link\" data-id=\"https:\/\/wa.me\/9765557599\">9765557599<\/a><\/strong> (WhatsApp Only)<br>Address: <br><strong>Sanstar Microsystems Pvt. Ltd.<\/strong><br>EL-15, Electronic Zone, MIDC Hingna Road<br>Nagpur 440016 India.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We appreciate your business and look forward to serving you.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Return Eligibility We accept returns only under the following conditions: Returns are not accepted for: Return Request Timeline Return Request Process To initiate a return, customers must: Unauthorized returns will not be accepted. Return Conditions Replacement Options Based on inspection results, we may offer: The resolution method is decided at our discretion. &nbsp;No Refund Policies [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return &amp; Refund Policy - SMPS Online Store - Sanstar Micropower<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/micropower-india.com\/shop\/return-refund-warranty\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return &amp; Refund Policy - SMPS Online Store - Sanstar Micropower\" \/>\n<meta property=\"og:description\" content=\"Return Eligibility We accept returns only under the following conditions: Returns are not accepted for: Return Request Timeline Return Request Process To initiate a return, customers must: Unauthorized returns will not be accepted. 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